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Vielen Dank für Ihr Feedback, Karlheinz.

Es freut uns sehr, dass Ihnen der Teppich insgesamt gefällt! 😊

Gleichzeitig tut es uns leid zu hören, dass die Verarbeitung der Ränder nicht Ihren Qualitätserwartungen entspricht. 😔 Wir verstehen vollkommen, dass Sie bei einem Produkt in dieser Preisklasse eine hochwertigere Verarbeitung erwarten.

Wir nehmen diesen Hinweis sehr ernst und geben Ihr Feedback gerne an die entsprechende Stelle weiter, um zu überprüfen, wie wir die Randverarbeitung bei zukünftigen Produktionen verbessern können.

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen – solche Hinweise helfen uns sehr bei der Verbesserung unserer Produkte! 💙

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Beste Frederique,

Bedankt voor uw eerlijke feedback over het Marcus kleed. Het spijt ons zeer dat het product niet aan uw verwachtingen heeft voldaan voor buitengebruik.

We begrijpen volledig uw teleurstelling - het is inderdaad vervelend wanneer een product dat als "indoor & outdoor" wordt omschreven niet geschikt blijkt voor gebruik in open buitenruimtes. Uw opmerking over het ontbreken van een beschermlaag aan de onderkant is waardevol voor ons.

We nemen uw feedback zeer serieus en zullen dit intern bespreken om te evalueren hoe we de productbeschrijving kunnen verduidelijken en verbeteren, zodat toekomstige klanten beter geïnformeerd kunnen kiezen.

Het doet ons deugd dat u het ontwerp wel mooi vindt, maar we realiseren ons dat dit de praktische teleurstelling niet wegneemt.

Hartelijke groeten,
Het Westwing Team

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Tack snälla för din recension!

Vad roligt att höra att du tycker att mattan är väldigt fin – det uppskattar vi verkligen. 😊

Vi beklagar däremot att fransarna står upp och att en redan har lossnat. Det ska självklart inte hända. Ibland kan fransarna behöva lite tid för att lägga sig efter transport, men de ska naturligtvis sitta ordentligt fast.

Kontakta gärna vår kundservice med en bild, så hjälper vi dig vidare och ser till att hitta en bra lösning för dig.

Tack igen för din feedback – den hjälper oss att bli bättre!

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MarcusHåndvevd inne- og utendørsteppe