P4986:[{"_6458":521,"_6459":6460},"areReviewsGrouped","reviews",[6461,6506,6513,6526,6534],{"_6462":6463,"_6464":6465,"_6466":6467,"_6468":6469,"_6470":6471,"_6472":6473,"_6474":6473,"_6475":4563,"_6476":28,"_6477":6478,"_6479":6480,"_6481":6482,"_6483":6484,"_6485":6486,"_6487":6488,"_6489":4911,"_6490":6491,"_6494":6495,"_6499":28,"_6500":6501,"_64":6502,"_6503":4563,"_6504":6505},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","b6aa38c2-5211-4bde-a6bd-a8502314fe89","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9726684659978","productId","shopify-9726684659978","body","When I read this, I realized that the cushion came complete with a cover.\nBut what I received was just a cushion cover for £48 !!!!!","dateCreated","2026-04-20T13:33:13.425Z","dateUpdated","helpfulCount","isRecommended","languageCode","en","productHandle","hand-tufted-cushion-malu-with-tufting-en-24wes89714","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ24WES89714-217099_4c2b93572bc6e05b8f2ff6304805ea0a_dtl_1_x280.jpg?v=1728476457","productName","Hand-Tufted Cushion Cover Malu","productUrl","//store.westwing.com/products/hand-tufted-cushion-malu-with-tufting-en-24wes89714","productVariantName","W 45 x L 45 cm","rating","reply",{"_6470":6492,"_6472":6493,"_64":36},"

Thank you for your feedback, dear Kiarash. 😔

We are extremely sorry to hear that you received only a cushion cover for £48 when you expected to receive a complete Hand-Tufted Cushion Malu with Tufting including the filling. This is completely unacceptable and we understand your frustration absolutely - the product description should have been crystal clear about what was included.

We take full responsibility for this disappointing experience. It's obvious that our product information wasn't clear enough about whether the cushion comes with filling or if it's cover-only, which has led to this misunderstanding. No customer should pay £48 expecting a complete cushion and receive just the cover.

Your feedback helps us improve our product descriptions and ensure that customers have complete clarity about exactly what they're purchasing. We need to make sure this kind of confusion doesn't happen to other customers.

Please contact our customer service team again - we must find an appropriate solution for you that addresses this pricing and expectation mismatch.

","2026-04-20T13:35:26.338Z","reviewer",{"_6496":6497,"_6498":521},"displayName","Kiarash M.","isVerified","isIncentivized","status","approved","They only send covers.","unhelpfulCount","variantId","50028064112906",{"_6462":6463,"_6464":6507,"_6466":6467,"_6468":6469,"_6470":6508,"_6472":6509,"_6474":6509,"_6475":4563,"_6476":521,"_6477":6478,"_6479":6480,"_6481":6482,"_6483":6484,"_6485":6486,"_6487":6488,"_6489":4925,"_6494":6510,"_6499":28,"_6500":6501,"_64":6512,"_6503":4563,"_6504":6505},"1a866b47-a918-4c64-b810-1ceb6a058371","Juste like the picture the quality is very good ! Happy with the order, colourful cushion duvet for living room.","2026-03-04T23:22:29.435Z",{"_6496":6511,"_6498":521},"Amal J.","Super",{"_6462":6463,"_6464":6514,"_6466":6515,"_6468":6516,"_6470":6517,"_6472":6518,"_6474":6518,"_6475":4563,"_6476":521,"_6477":4858,"_6479":4830,"_6481":6519,"_6483":6520,"_6485":6521,"_6487":6488,"_6489":4925,"_6494":6522,"_6499":28,"_6500":6501,"_64":6524,"_6503":4563,"_6504":6525},"a8c035b6-2612-4e4e-b6f9-059a9898006c","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9726633443594","shopify-9726633443594","Bella trama e buoni materiali. Ottimo sistema di chiusura della zip nascosta ","2026-02-11T17:22:10.537Z","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ24WES77306-217098_e69fa7571f0ea1488380c6bc02234738_dtl_1_x280.jpg?v=1728475581","Hand-Tufted Cushion Cover Malu with Tufting","//store.westwing.com/products/hand-tufted-cushion-malu-with-tufting-en-24wes77306",{"_6496":6523,"_6498":521},"Mauro C.","OK","50027922981130",{"_6462":6463,"_6464":6527,"_6466":6515,"_6468":6516,"_6470":6528,"_6472":6529,"_6474":6529,"_6475":4563,"_6476":521,"_6477":6530,"_6479":4830,"_6481":6519,"_6483":6520,"_6485":6521,"_6487":6488,"_6489":4925,"_6494":6531,"_6499":28,"_6500":6501,"_64":6533,"_6503":4563,"_6504":6525},"1421eab3-915d-4509-afa5-c8754914d280","Schöne Farben und Material ","2025-03-14T17:22:05.923Z","de",{"_6496":6532,"_6498":521},"dorothea s.","Kissenbezug ",{"_6462":6463,"_6464":6535,"_6466":6467,"_6468":6469,"_6470":6536,"_6472":6537,"_6474":6537,"_6475":4563,"_6476":521,"_6477":6530,"_6479":6480,"_6481":6482,"_6483":6484,"_6485":6486,"_6487":6488,"_6489":4925,"_6494":6538,"_6499":28,"_6500":6501,"_64":6540,"_6503":4563,"_6504":6505},"f822d538-2970-42ea-a93b-cef83c1c9095","Sehr schöne Kissenhülle, wertig und Farbe genau wie abgebildet. ","2025-03-04T16:13:49.207Z",{"_6496":6539,"_6498":521},"Klaudia B.","Sehr gute Qualität "]

Håndtuftet putetrekk Malu med utsmykninger