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Vielen Dank für Ihr Feedback, Elena.

Es freut uns sehr, dass Ihnen die Farbe und das geometrische Muster des Teppichs optisch so gut gefallen! 😊

Gleichzeitig verstehen wir, dass der anfängliche Geruch des Wollteppichs störend war. 😔 Es tut uns leid, dass dieser länger als einen Monat angehalten hat und damit Ihr Gesamteindruck etwas beeinträchtigt wurde.

Wir nehmen Ihr Feedback sehr ernst und geben es an die entsprechende Stelle weiter, um zu überprüfen, wie wir diesen Aspekt für zukünftige Produkte verbessern können.

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen – solche Hinweise helfen uns sehr bei der Weiterentwicklung unserer Produkte!

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Merci beaucoup pour votre retour positif! ✨

Nous sommes ravis que votre commande ait finalement été renouvelée avec succès et que notre service client ait pu vous accompagner efficacement. Votre expérience positive nous encourage à continuer à améliorer notre service et notre suivi de livraison.

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Caro Domenico,

vorremmo scusarci sinceramente con te per il fatto che il prodotto che hai ricevuto non soddisfa i nostri elevati standard di qualità. Siamo davvero spiacenti per questo inconveniente.

Ti preghiamo di contattare il nostro servizio clienti (service@westwing.it) per trovare rapidamente una soluzione che soddisfi le tue aspettative. Il nostro team farà tutto il possibile per risolvere il problema in modo soddisfacente.

Ti ringraziamo per la comprensione e restiamo a tua disposizione per ulteriori domande.

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Dear Johanna,

We would like to sincerely apologize that the product you received does not meet our high quality standards. We are very sorry for this inconvenience.

Please contact our customer service team (service@westwing.de) so that we can quickly find a solution that meets your expectations. Our team will do everything in its power to resolve the issue to your satisfaction.

Thank you for your understanding. Please do not hesitate to contact us if you have any further questions.

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AlexiaHåndtuftet ulløper med høy-lav struktur og geometrisk mønster