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Vielen Dank für Ihr ehrliches Feedback, liebe Jacqueline. 😔

Es tut uns sehr leid zu hören, dass bereits zwei Glühbirnen bei Ihrem Small Wall and Ceiling Spotlight Chanty geplatzt sind. Das ist definitiv nicht das Ergebnis, das Sie von unserem Produkt erwarten sollten, und wir verstehen vollkommen Ihre Enttäuschung.

Das Problem mit dem zu geringen Platz für die Anschlusskabel ist ein wichtiger Hinweis für uns. Wenn die Verkabelung zu eng ist, kann dies tatsächlich zu Überhitzung und vorzeitigem Ausfall der Glühbirnen führen - das ist ein Konstruktionsfehler, den wir ernst nehmen müssen.

Wir übernehmen die volle Verantwortung für diese Qualitätsprobleme. Ihr Feedback ist wertvoll für uns, um sowohl die Konstruktion als auch die Sicherheitsaspekte unserer Beleuchtungsprodukte zu überprüfen und zu verbessern.

Bitte wenden Sie sich an unseren Kundenservice - wir müssen eine angemessene Lösung für Sie finden, die diese Sicherheits- und Qualitätsmängel berücksichtigt.

Herzliche Grüße,
Ihr Westwing Team

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ChantyLiten vegg- og takspot