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Merci beaucoup pour votre retour, Catherine.

Nous sommes ravis que les Wall Spotlights Gleam vous plaisent et que vous les trouviez pratiques ! 😊

Nous regrettons sincèrement que vous ayez reçu un spot rouge et un spot noir au lieu de deux spots rouges comme commandé. 😔 Nous comprenons tout à fait que ce ne soit pas ce que vous aviez prévu.

Nous prenons cette erreur très au sérieux et transmettons volontiers votre feedback à l'équipe concernée pour vérifier comment nous pouvons éviter ce type de confusion à l'avenir.

Merci beaucoup d'avoir pris le temps de partager votre expérience avec nous – vos retours nous aident énormément à nous améliorer ! 💙

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Hallo Liam,

vielen Dank für deine Bewertung! Es freut uns, dass die Small Ceiling Spotlight Gleam so schön aussieht wie auf den Fotos. 😊

Deine Rückmeldung bedeutet uns viel!

Liebe Grüße,
dein Westwing Team

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Caro Gaetano,

La ringraziamo per il Suo feedback e ci dispiace che abbia riscontrato delle difficoltà nell'avvitare le lampadine nel Small Ceiling Spotlight Gleam.

Comprendiamo perfettamente che un'installazione complicata possa essere frustrante, soprattutto quando ci si aspetta un processo più semplice e intuitivo. La Sua esperienza ci aiuta a comprendere meglio le sfide pratiche che i nostri clienti possono incontrare durante l'utilizzo dei nostri prodotti.

Prendiamo molto seriamente il Suo commento e lo condivideremo con il nostro team prodotti per valutare come migliorare il design e l'accessibilità delle lampadine in futuri modelli di faretti.

La ringraziamo per aver dedicato del tempo a condividere la Sua esperienza con noi.

Cordiali saluti,
Il team Westwing

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